Updated as of January 06, 2025
The best review categories for American Power & Gas are the order experience, with an average of 3.5 stars, and their customer service, with an average of 3.4 stars.
OH Energy Ratings's Gold Tier Providers are the best of the best in Ohio electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Ohio electric market.
Recent Good Review from Charles
Charles is awesome!!
| Charles in customer service was extremely helpful and nice while quickly confirming redemption of my $25.00 gift card! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Charles
from
North Royalton, OH
on
June 12th, 2024
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Charles is awesome!!
| Charles in customer service was extremely helpful and nice while quickly confirming redemption of my $25.00 gift card! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Charles
from
North Royalton, OH
on
June 12th, 2024
Much better
| Cut my bill in half almost. In these days of inflation, that is priceless! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Melissa Blair
from
Columbus, OH
on
May 13th, 2023
Carol
| Excellent | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Whitaker
from
on
March 22nd, 2023
Energy for my lights
| I see a difference in my gas bill and kwh usage billed for my lights. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Willie Shannon
from
Maple Heights, OH
on
October 11th, 2022
Initial Account and Program Understanding
| I called customer service for some additional information on my enrollment with American Power and Gas. I spoke with John N. he was patient, informative and extremely helpful. He provided me his extension, which I will certainly utilize to again receive outstanding support, Thank you John | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Review For John N.
from
Springboro, OH
on
September 13th, 2022
New to company, so far so good!
| Called customer service to ask a question. The service representative not only answered the question, but stayed on the line with me, and walked me through the sign up program for the 25% Rebate Program. Didn't get put on hold once!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sandie
from
Chardon, OH
on
August 22nd, 2022
Request for my new service review
| So far so good, just hope it doesn't jump a bunch each month:) | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bonnie Joly
from
Dayton, OH
on
August 15th, 2022
Over all review and transfer
| Experience was great and very professional | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jennifer A
from
Findlay, OH
on
August 11th, 2022
Lower my Rates
| I talked to John Needham, he was very helpful, polite, professional. John went above and beyond to handle my issues. 10 out of 10. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jamie Miller
from
Fremont, OH
on
August 4th, 2022
Carolyn was excellent
| Carolyn was excellent in explaining product. Very nice, courteous and professional. enjoyed talking with her! Had a great personality! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Carolyn
from
Perry, OH
on
September 30th, 2021
Excellent customer care! Carol Marino Rocks
|
I have been dealing with this company for a couple years and they are exceptional! Especially Carol and Robin in customer care. Professional and friendly! Give these employees a raise and acknowledgement! Robyn in Ohio |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Awesome Customer Care!
from
Yellow Springs, OH
on
May 3rd, 2021
About company
| Each month the customer service is kind to connect me to Robyn who insures that I get the lowest rate possible for the month. I appreciate her time and patience. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tammy
from
Middletown, OH
on
May 3rd, 2021
Most Recent 4 Star Reviews
3 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
To short to tell at this time.
| Good | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Nate
from
on
December 29th, 2022
Gabryella Romanoskey review
| Gabryella Romanoskey (Gabby) was very helpful in providing the information I required. Thank-you | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mark S.
from
Cincinnati, OH
on
June 27th, 2022
Carol and Charles
| Professional, kind, helpful, courteous and I asked to save money and they helped me with that. I am committed for a year in these inflationary times. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JMH
from
Perrysburg, OH
on
May 11th, 2022
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Jenn
| She helped me tremendously. Was a wonderful person | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sheri Mount
from
Columbus, OH
on
December 10th, 2021
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Confusing reward system.
| Have never been able to get the supposed REWARDS. They say you are getting monthly reward and then it looks like it costs you. You sign up for monthly other rewards but we have not won any of those either. Customer service today says they will call you tomorrow. In a few months when my year is up will be looking for a new change in supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MrsChoiceWyatt
from
Kent, OH
on
September 14th, 2023
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Call center empolyee doesn't take no for an answer
|
I am used to getting calls from electric providers wanting me to switch, most are willing to end the call when I say no once or twice.
Today I received a call from American Power and Gas and after saying I wasn't interested 3 times to no avail I hung up on him. You would think it would be done but no he called back not one more time but twice and I hung up on him twice more. At this point they could offer me electric service for one penny per kilowat and I wouldn't be interested. This is no way to attract customers. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Irritated
from
Akron, OH
on
July 10th, 2024
Not quite here yet!
| How can I write about something that has not taken place because two months ago was too soon. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
G.Pierce
from
Alliance, OH
on
April 12th, 2023
Flat out crooks!
| Started me out on electric at .849per kwh, second month was .949, has gone up every month since, now at .1589 per kwh, run from these shysters as fast as you can! They got me like this years ago, gave a song and dance this time, our management has changed, it won't happen this time, well there is no difference at all,straight out lies! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Don
from
Nelsonville, OH
on
January 25th, 2023
Very high priced after contract is over No warning of increase
| Rolled over my contract and up the price before I knew. No warning of price increase. Trusted that they would at least keep the same price as my last contract. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
I Would Not Recommend
from
Warren, OH
on
October 5th, 2022
No
| The plan has never been put in place. 4 months later still paying higher r ates | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Donna Lynch
from
Waynesville, OH
on
September 21st, 2022
Absolute train wreck
| Got a confirmation I could be added as a customer but no followup email. You have no online customer portal. No one replied to calls or email. Absolutely no trust if I were to use your service. To that, you have 0 reliability to reply to questions, 0 ease in contacting, and absolutely no clue how to interact with potential customers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
No
from
Vandalia, OH
on
September 1st, 2022
Beware
| Bait and switch...Maro Burrowghs will call and be very rude and demand a call back. Say they can save you money....beware. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tom
from
Maineville, OH
on
February 14th, 2022
Switch and Bait
| I was happy with previous service, but sales called over and over saying they were a great company with big rebates at year end. My intro price was great. Fast forward a month when price was more than prior service. We switched back, but not before our gas price tripled. I'll never use APG again, horrible. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Glen Phelps
from
North Lima, OH
on
June 28th, 2021
Do not Bother!
| They will contact you daily, three and four times a day to get you to stay with him. I have told them no over and over. The rates are ridiculous and their Matrix is outdated. Cheaper to stick with the current utility company and use their fixed rate vs paying a third party. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jamie Spencer
from
Toledo, OH
on
April 21st, 2021
EVIL!!!
| I canceled my account after being lied to and they keep calling Duke and signing me up again without my permission!!! They have taken control of my account WITHOUT MY PERMISSION!!!!!!!!!!!!!!!!!!!!! THIS COMPANY IS TO BE AVOIDED AT ALL COST!!! I have reported them to the Ohio Attorney General Office and will not stop until they are fully investigated!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kellyu
from
Cincinnati, OH
on
February 22nd, 2021
This company is ripping people off!
| I used the Ohio Apples to Apples website to find a new gas supplier. APG was listed as giving a variable rate starting at $2.49 per MCF. Now I've signed up with other gas suppliers with variable rates and they would vary around 30% month to month. Not this company. The second month they raised it to $6.99 per MCF. That's over a 150% increase! I feel that this company teases you with that starting rate then jacks it up hoping no one will notice. Needless to say, I switched to a different company immediately. Shame on you American Power & Gas of Ohio. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ohio Gas User
from
Youngstown, OH
on
December 13th, 2019
Worst Company EVER
| Worst Company Ever started with 2.99% 1 month later jumped to 6.99% | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kelli C
from
Cleveland, OH
on
July 3rd, 2018
Ohio Energy News:
Shop the Recommended Electric Plans That Beat Ohio Edison
2025 Ohio Winter Heat Costs
Federal Energy Rebate Program for OH Consumers at Could End Soon
PUCO OKs FirstEnergy Smart Thermostat Rebate Program
Arctic Freezes Coming to Columbus
Ten Home Energy Efficient New Year Resolutions for Dayton
Is Long Term Electricity Best in Toledo?
Ohio Electric Price to Compare Rate Round Up
PUCO Approves AES Ohio Rate Review, First Energy Seeks Rate Hike Too
Shop Cheapest Long Term Plan in Columbus
2025 Ohio Winter Heat Costs
Federal Energy Rebate Program for OH Consumers at Could End Soon
PUCO OKs FirstEnergy Smart Thermostat Rebate Program
Arctic Freezes Coming to Columbus
Ten Home Energy Efficient New Year Resolutions for Dayton
Is Long Term Electricity Best in Toledo?
Ohio Electric Price to Compare Rate Round Up
PUCO Approves AES Ohio Rate Review, First Energy Seeks Rate Hike Too
Shop Cheapest Long Term Plan in Columbus
OH Energy Ratings Resources:
Who are the best Ohio electric companies?
Therms, CCF and MCF Explained
Your Consumer Rights in Ohio
Ohio Electricity Stats
Ohio's Green Energy Requirements
Ohio Electricity Choice
Ohio Electricity Switching Rules
Understanding Your Toledo Edison Bill
Your First Energy Ohio Bill - How to read
How to read your Duke Energy Ohio Bill
Understanding Your Dayton Power and Light Bill
Understanding Your AEP Ohio Bill
Starting Electricity Service in Ohio
10 Quick Energy Saving Tips
High Bill? Here's what you can do
How We Score Providers
Why Use OH Energy Ratings
Therms, CCF and MCF Explained
Your Consumer Rights in Ohio
Ohio Electricity Stats
Ohio's Green Energy Requirements
Ohio Electricity Choice
Ohio Electricity Switching Rules
Understanding Your Toledo Edison Bill
Your First Energy Ohio Bill - How to read
How to read your Duke Energy Ohio Bill
Understanding Your Dayton Power and Light Bill
Understanding Your AEP Ohio Bill
Starting Electricity Service in Ohio
10 Quick Energy Saving Tips
High Bill? Here's what you can do
How We Score Providers
Why Use OH Energy Ratings
