Read Direct Energy Customer Reviews and Compare Direct Energy Rates
Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.You can learn more on our Direct Energy FAQ page.
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Informational Links
Updated as of June 3, 2026
The best review categories for Direct Energy are their plans and pricing, with an average of 3.6 stars, and their customer service, with an average of 3.6 stars.
Recent Good Review from Jorge Gallardo
Jorge
| Great, I am sorry I got trick and by accident they make me change ! | |||
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—
Jorge Gallardo
from
Hudson, OH
on
January 9th, 2025
Thanks Jorge! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
— Direct Energy
Most Recent 5 Star Reviews
7 Customer Reviews Written Overall
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Jorge
| Great, I am sorry I got trick and by accident they make me change ! | |||
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—
Jorge Gallardo
from
Hudson, OH
on
January 9th, 2025
Thanks Jorge! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
— Direct Energy
Experience with Direct Energy
| When we were looking to change our utility supplier, we were given the name of Direct Energy by our neighbor. We found it very easy to order Direct Energy. | |||
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Our Experience With Direct Energy
from
Doylestown, OH
on
April 22nd, 2024
Thanks! We're so happy that you're pleased with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.
— Direct Energy
New customer
| So far so good. Changing suppliers on line was very easy. | |||
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—
Sue
from
Girard, OH
on
August 9th, 2023
Thank you very much for taking some time to provide us with this fabulous comment, Sue. We are beyond grateful for the opportunity you give us to enter your home and energize you! Thank you for choosing Direct Energy, we will continue to give you our best for a long time to come! Have a great evening! - Marta / Digital Care
— Direct Energy
Pleased
| Was easy to sign up for my new service and were very helpful | |||
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—
Freddie
from
Oregon, OH
on
August 1st, 2023
Welcome to our fabulous family, Freddie! Thank you very much for giving us a shot! It's wonderful to know that you were treated the way you deserve and that you chose us as your trusted electricity provider! if there's anything we can assist you with, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will dedicate our efforts to meet your expectations and always provide you with the best services! Have a beautiful day! - Marta / Digital Care
— Direct Energy
My opinion
| First bill is about 75 dollars lower than what I have been paying. Highly recommended company | |||
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Dan
from
Kingsville, OH
on
July 5th, 2023
Hello Dan. Thank you so much for this fabulous comment! It makes us very happy to know that our efforts have resulted in your satisfaction! We greatly appreciate your preference, and we wish to continue serving you for many more years. Thank you for choosing Direct Energy to power your home! Have a beautiful day! - Marta / Digital Care
— Direct Energy
Energy+
| So far so good! | |||
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—
Mike
from
Avon Lake, OH
on
June 29th, 2023
Hi Mike. Thank you so much for this great comment! We are honored to have the opportunity to energize your home, and we're thrilled to know you're happy with our services! We will continue getting better at what we do, to always serve you in the best possible way! Have a fabulous start of the week! - Marta / Digital Care
— Direct Energy
Ease of signing up
| Customer service is polite, friendly and very helpful. | |||
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—
Catfish Johnny
from
Olmsted Falls, OH
on
June 27th, 2023
In us there is nothing but gratitude for you, Johnny! This comment has made us very happy, thank you very much for sharing your amazing experience with us. The way you describe us is magnificent, you honor us and we love knowing that our hard work has paid off and we have managed to satisfy you. Thank you for trusting Direct Energy, your loyalty means the world to us! Best wishes to you and your family! - Marta / Digital Care
— Direct Energy
Most Recent 4 Star Reviews
2 Customer Reviews Written Overall
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Good enough
| Well, we didn't get a choice as to how much we can afford, we went with the best one we could find because as usual, we all get screwed at the drive thru. I'm sure ohio Edison is just so happy to become even bigger billionaires. | |||
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—
Pj
from
Mogadore, OH
on
August 2nd, 2023
Hello Pj. Thank you for allowing us to energize your home! We value your business with Direct Energy and we look forward to continuing serving you for a long time to come. If there's anything we can assist you with, please feel free to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you out. Have a wonderful day! - Marta / Digital Care
— Direct Energy
Direct Energy
| Happy so far but to new to say. | |||
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—
Direct Energy
from
Cleveland, OH
on
July 25th, 2023
Welcome to our great team! We are thrilled to have the opportunity to energize you, and it's amazing to have your trust in us! Thank you so much for the awesome comment. We will continue working as hard as we can, so that your experience with us to be always amazing! Have a beautiful day! - Marta / Digital Care
— Direct Energy
Most Recent 1 Star Reviews
5 Customer Reviews Written Overall
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When I say NO I mean NO
| Door knocker comes up in his direct energy uniform. I immediately say no, I don't want your service. He says you already have it. I say no thanks. He opens a little notebook telling me my prices are skyrocketing and he can show me the rates. I say NO again and am forced to slam the door in his face. He is lucky I didn't step out and shove him down the steps. NO trespassing signs should tell him NO but he just didn't get it. | |||
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—
Get The F'k Off My Porch
from
Milford, OH
on
February 22nd, 2026
Waited till I got home...
| The sales rep that came to my door explained to me that he could lower my rate and I ASKED multiple times that it wasn't going to switch my current plan and he said no it would only lower the rate and wouldn't switch companies. I have this all on camera...disgusting to lie to people, really makes not want to ever go with the company ever even if the one I'm with is more expensive than Direct Energy. | |||
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—
Should Have Known
from
Columbus, OH
on
November 21st, 2025
Bad experience
| Tried for 3 months to switch they kept saying somethings wrong then to late has to sign up again. | |||
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—
Bill
from
Fairborn, OH
on
December 28th, 2024
Hi Bill. We regret that you had a negative experience when you contacted us for help. We would be happy to assist you with the concerns about your account. Please contact us at ga-decustomerhelp@nrg.com with your account #, REF #1010 and additional information.
— Direct Energy
The Akron office
| Bryant Peterson, Mekhi baker, and everyone else thats been there for awhile, they lie to the customers. They point out the 11 cents on the electric bill even if they already have a supplier on the bill at a lower rate. They need to be inspected, reviewed. I used to work there. They say whatever to the customer to get in the door and see their bill. They are far from compliance. | |||
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—
Anonymous
from
Akron, OH
on
December 6th, 2024
Need to be a negative star rating for this company
| On Nov 11, 2023 got a knock on my door from a Direct Energy Salesperson, Lie 1: who preceded to tell me that would save me money on my variable supplier cost on my electric bill. I have a fixed rate on my electric bill, by the English word "Fixed" on my electric bill. Lie 2: And "Doing a check on past customers". I HAVE NEVER BEEN YOUR CUSTOMER! And then I pull my electric bill up on my phone and voila the rate is fixed. Lie 3: "Well, that is only the fixed part of the bill the variable rate is on the next page." Wrong: The rate on the next page is what AEP is charging that month for electric if you don't have a supplier. And details out that if you can get a better rate than the variable, then you can switch suppliers, and use the apple-to-apple comparison tables for Ohio customers put out by the Public Utilities Commission (PUC). Then I told him my township buys electricity in bulk and gives a lower rate to all township members which includes my address. Like going to Costco or Sam's Club and paying for the same product in bulk. At this point, if the salespeopleare lairs and frauds, I can only imagine what the company would be like when you signed a contract. What a joke of a company! Need negative stars. Just avoid this company, not looking out for customers, and must be teaching salespeople to lie to potential customers. Caught him in 3 lies in a matter of 3 minutes. Just do yourself a favor and do your own research if you are thinking about switching. Those Door-to-door salespeople should be outlawed. | |||
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—
Eric W
from
Columbus, OH
on
November 12th, 2023
Eric W, thanks for leaving your feedback. We are sorry to hear that you've had a negative experience with Direct Energy, and we would like the opportunity to learn about your experience. Please contact us at email at ga-decustomerhelp@nrg.com REF #1002 and additional information.
— Direct Energy
