Reliant Customer Reviews (Updated March 2025)

Updated as of March 06, 2025

The best review categories for Reliant are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Their thermostat locked and we could not use it.

All the tech had to do was put in a code and it was unlocked. Our bill was $240.00 ish. We explained to a youngish girl that we were not happy with the excessive charge
We told her we were planning to have them service other properties, actually 4 of them.
She finally got a man on the line who said we were rude and cussed at her. We are business people and never act like that.
Reliant is a company to stay away from. Too bad as the service tech, Brandon, is excellent.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mcgowan from Delaware, OH on November 29th, 2023

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

— Reliant

Over priced

Beware of this company they will charge more for your electric than others. They will just keep raising your price and they will not call advise you of any change to your plan. They are horrible, stay far far away from them!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Allie S from Kent, OH on May 30th, 2021

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

— Reliant

Horrible run... Lies lies

I signed up at Walmart. The sales man lied and said I would get a gift card after 3 months. 200 gift card. After I wait the time frame... no gift card and now I'm paying 200 to 250 a month for electric. The it gets shuts off I still get charged another 200 dollars for the service being disconnected. NEVER sign up with them

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Amber from Dayton, OH on October 11th, 2018

Thank you for bringing this issue to our attention. We apologize for the inconvenience this caused. We would like the opportunity to make this right and take your concerns very seriously. Please call us at 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

— Reliant