Deposit Reviews

“  I wasted a lot of time signing up for service today, before I decided to cancel and hopefully never encounter this company again. I gave them info for a credit check. I have been at the same address for 24 years, and have a long term exceptional credit rating of 830-845, with no late payments EVER with anyone, including utilities. I was told that my credit had been reviewed and they needed a security deposit of $150. I asked for a manual review, because I thought surely this must be a mistake. I was still declined and they asked me to send proof of payment with my current provider for 3 months. I sent 6 months and quickly got an email that stated "after review", I needed to pay a security deposit of $150. Such a scam. No other gas provider in GA behaves this way with customers transfering in good standing from another gas provider. Steer clear. ”

“  I tried to switch from my current provider to XOOM Energy to save some extra money on my gas bills. The sign up process was lengthy and required a $150 deposit. They said you could waive the deposit with proof of payment of last 3 utility bills. After sending my payment history (perfect) with my current provider, this proof was declined and I still had to pay the deposit. After calling to customer service, they could not explain what was wrong with my proof of payment history and said they could not do anything further. I have a near perfect credit score and pay all my bills. It may sound trivial but there is no reason they should have me put up a deposit. It just showed me what I was getting into with XOOM for the next 12 months... not worth the savings to deal with these people. I'm going back to my current provider and happy to pay more. ”

“  I tried to transfer my account on December 12, 2021. The account was supposed to be established on January 1st, 2022. I paid them a security deposit of 150 dollars since they said they couldn't verify my credit for some reason. I own a house, so my credit score isn't an issue. Regardless that's not the issue.

January comes but there's no notification about whether my account was established. I call them and they can't locate my account. I had to speak to 3 different people until someone was able to locate my account through the email address to which they sent the confirmation number of the 150 dollar Security deposit payment. They told me it'll be established on the first of February and that they'll give me the credit on the extra I'll be charged on my current plan due to their mistakes.

On January 12, I receive an email saying my Security deposit payment was refunded. I call them again to see what's going on. Again, they cannot find my account. I have to reenroll for February. The representative tells me that since the account was not established and they cannot find it, I will have to reenroll from scratch. I would have been ok with it, but when I asked will I be credited the difference in the high rate I am paying with my current company, she told me she cannot promise that. Then, I asked to speak to a supervisor. He was able to locate all of my requests to enroll, all the way from November 2021 when I tried to enroll on their website. He told me they have different systems to process things and the representative did not check those hence, they couldnt locate my account. Then, I was transferred to another specialist and she tells me that nothing is wrong with the account and that the reason for the refund was that my credit was verified and they did not need that payment. Finally, she did promise to upheld the promise to credit my account for the extra charge I will incur due to their mistakes.

From this frustrating experience, I'll tell Constellations to provide better tools and training to your regular representatives and communicate better with your customers with emails whenever a change occurs to their accounts.

For any new customer, just make sure you have the enrollment ID and speak directly to a supervisor as the regular representatives either don't have the necessary access to help you and or they lack the training to help you adequately. ”

“  The worst experience I have ever had trying to purchase or sign up for anything. I was trying to switch from my current electricity provider to Frontier through centerpoint truecost but to my bewilderment, I received an e-mail that a deposit of $400 was required before they could sign me up. The e-mail went on to say that the decision was based on my credit risk which they indicated to be zero. I thought a risk of zero means no risk at all but they went on to write that their score was derived from Experian credit risk score that goes from a range of 1-999. See below."Thank you for your recent application with Frontier Utilities. We would like to take the opportunity to explain why a security deposit was required to establish service. Your application was processed by a scoring system that assigns numerical values to the various items of information considered by Frontier Utilities in evaluating an application. These values are based upon an analysis of a large number of customers and their historical information. The information you provided in your application did not score a sufficient number of points for approval without a security deposit. The decision was based on the following reasons:Your Tele-Riskscore: 0Date: 03/26/2020Scores range from a low of 1 to a high of 999.Score Reason(s): Insufficient credit history."I don't understand how someone with a FICO score of 848 out of 850 from Experian could have insufficient credit history. I signed up with a different company instantly without a deposit. ”

“  Due to the CORONA fiasco I was unable to lift the credit freeze on my credit (no fault of my own). Their solution was to charge me a deposit to continue the order process. When I protested, they pulled the plug on our conversation, Rep. told me to have a good day. I am credit worthy, however, they don't know that (again not my fault). My advice to anyone looking for a gas provider, look elsewhere, it may cost a little more, but, it will be cheaper in the long run. ”