Deposit Reviews

“  I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter
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“  I signed up because of the great rate and they promised to return my $150 deposit in six months. Well they didn't. My card was compromised and i changed my card after my due date one month out of six months and they had no exceptions, no empathy. Good luck with that. So i immediately switched to a provider who wasn't charging a deposit. ”

“  When you first set up account, you are charged a $250 deposit. When they send you a bill, you have only 2 weeks to pay it. Sometimes, based on Reliant's billing to Infinite, you can get billed twice in one month. This can make things hard on a family's monthly budget. However, if you are even 1 day late on payment you get a bad mark on your record that is forwarded to the next company you want to move your service to. So, then you are required to pay another deposit with the new company. The kicker is, they are allowed to keep your remaining deposit for "4 to 6 weeks after your final bill is processed"! So the customer only gets 2 weeks but they can keep your money for 6 weeks, "after they process your final bill". NOT CUSTOMER CENTRIC! ”

“  These guys lost my deposit. I was told there would be a $300 deposit when I signed up so I paid it...A year later I moved and had service disconnected and according yo them I never paif a deposit but electricity was turned on anyway...please. The deposit was payed out of a direct deposit card that doesn't generate statements but I can access activities online. Luckily I still have the account and it shows sparks debit for the deposit but according to spark I must fax a statement.....I guess small claims court iy is.. ”