Disconnect Reviews

“  Did not know this before I signed up for Frontier if I had of I would not had chosen them I was one day late and they send you a letter of disconnection notice charges you 20.00 for that and then chargers you late fee on top of that because I had missed the cut off I got charge $ 33.43 on top of my bill for being one day late I so glad that my contact is up with them this next month. The renewal is double to what I was paying so BYE BYE FRONTIER ”

“  If you have bad credit or low income, you will most likely be conned into their prepaid plan. You can expect that your payments must be at least $20 each time you make a payment. Not $10. Not $5. Even if you pay twice a day. You must pay $20 each time. Expect to pay at least $120 a month per every 200 square feet. You will not be able to speak to a rep in the US, and it is extremely difficult to explain anything not within their basic understanding of English and prewritten script. They do not give prepaid customers bills and you are given 24 hours or less notice by text (if your phone gets the text) of a disconnection the next day. You must have enough prepaid by Friday morning to get you through the weekend to Monday. If not, your utilities will be disconnected Friday morning. They will not hold disconnections despite medical conditions either. Bottom line, the less your income the larger your utility bill. ”

“  For the 3rd and last time since being a Constellation customer for many years, I received a disconnect notice in the mail. The first two times, I panicked and immediately went to pay a bill again. However, then realized that I am on auto-draft and that the funds had already been withdrawn from my account by Constellation. Today, I received a disconnect notice again. I confirmed the funds had been withdrawn by Constellation and gave them a call. The customer service representative did not immediately admit that this happened. But finally she did admit that this happened with "ALL" auto pay customers after I explained my problem and told her that this was the 3rd time I had experienced this with their company and I knew they had issues. She finally admitted that there was a delay on their side posting the payments to autopay customer accounts and that they sent out nice pink disconnect notices to all their customers. This is terrible customer service. I wonder how many customers panic and mail in a check to ensure that service is not disrupted in the middle of winter. They should be aware that this is an error on their side and take action immediately to make sure Disconnect and immediate payment notices do not go out to customers. However, the worst thing that can happen is that they will receive double payments. So there is no negative impact to them. I will file a Consumer Complaint with the state attorney General's office and choose another provider. ”

“  They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $500 in two months and have been disconnected 3 times! I'M IN THE DARK AS I LEAVE THIS REVIEW!! Customer service is TRASH unless you speak Spanish!! If not they are going to read a script and not offer any assistance!! I've had to go all the way up to corporate about this issue! I have a disabled parent in my home and they do not care at all! I'm switching companies TODAY and direct energy and they entire spanish speaking customer service crew can kiss my entire ass! ”

“  I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else. ”

“  After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow a new account number was created in my name that I could no see when I logged into my account. They billed me for 3 months of power usage for the house I sold. Called them and they will not come off wanting to be paid. Goodbye Startex - was a customer for 9 years. Thieves they are ”