Disconnect Reviews

“  When I first signed up for this service at a HEB store I signed for a rate I NEVER saw. It was the beginning of summer when I got my first bill. The rate was 3 cents more per kWh. I was told bu customer service that since it was summer my rate would be higher (the sales person never told me this) . Well, winter came and it never went down to the rate I signed up for.. I was then told to enter in a contract which I did. Now a new problem. Twice I was a day or two late and I was automatically charged a disconnect fee of $20.00 plus a late charge fee. I did not know I was late until I got the disconnect notice and my bill on the same day.. I called to inform them that I never knew I was late, why did I have to pay for a disconnect notice. I was told that it is automatically generated if you a late one day!!!!!I ”

“  Beware Beware Beware.
Because i pay bills mid month (not the 1st) the bill is always about 3 weeks late.
Disconnect notices almost monthly and 3 times (in the past year) working at home, boom power out!
I have never ever been disconnected before. The call every month threatening to disconnect.
I know I know I should have switched away. I am now doing that and bill went from $200 to $622. Not on any plan, some true flat rate bs. I don't think so, nope you will not see that out of my pocket. ”

“  I went with Infinite energy since they had the best pricing and i am paying for it now. Their autopay does not work. Inspite of making the payments the bills do not reflect the payments. They keep adding fine and disconnection fee. Never receive any response from the customer support via email. You will receive diconnection notices inspite of letting them know that payments are made manually(autopay does not work). ”