Read Disconnect Related Reviews

Disconnect Fees and Problems (345 reviews)

(1.4 / 5)

Dont ever be 1 day past due date!

(1.4 / 5)

“ Forgot to pay bill by one day and I got a disconnection notice. Then when I got my next months bill I got charged a late fee plus a $20.00 fee for the disconnection notice. My payment was one day late! Run the other way dont use Frontier! ”

— Unhappy customer!
February 18th, 2020

Thank you for your feedback. We do charge a $20.00 fee for sending a disconnection notice you invoice is past due. We do have ways to help avoid this charge. You can call our customer service department at 1-866-926-8192 Monday through Friday from 7am to 6pm to discuss ways to help. Thanks.

Frontier Utilities Responds April 14th, 2020

You send out disconnection notices one day late! All Frontier is doing is ripping their customers off. They know you are stuck because you are under a contract and have to pay huge termination fees to go somewhere else. DONT USE FRONTIER!

Unhappy customer! Replies April 14th, 2020

Frontier Utilities

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Price, Plans and Promotions

(1.4 / 5)

Promotions are false BEWARE

(1.4 / 5)

“ I wanted to search other options for my electric bill. I signed up for the 12 hour fee nights with echo dot in May. I never received the dot so I called and they gave me a $25 credit. My prior company was great just checking options. My highest bill in the heat of the summer was less than $400. My first bill was over $500. WHEN I CALLED THEY TOLD ME BASICALLY THATS YOUR BILL. I immediately called my prior company and reenrolled with them. The disconnect charge saved me well over a thousand dollars more than the cancellation fee. Beware their promotions are false. My one month bill with them was almost double my prior carrier. ”

— Unhappy customer
August 11th, 2019

We are sorry to see that our partnership together ended on a negative note. This is not the experience we were hoping for you. If there are any remaining questions or concerns regarding the account you referenced in your review, please do not hesitate to contact us. Our Digital Support team is available through Live Chat https://www.directenergy.com/ and Social Media https://www.facebook.com/directenergy/. Thank you for your time. - Megan / Digital Care

Direct Energy Responds April 20th, 2020